At Feetus we try to keep our returns policy as simple as possible. You have up to 30 days to return the goods back to us for a refund or exchange. To return your order, you can request this online by logging in and going to Your Account page, then click Orders, and click the ‘Request a Return’ button on the order. Find out more here. If you do not have an online account, please click here to request a return.
How long do I have to return my order?
Shop with confidence at Feetus.co.uk with our 30-day Returns Policy. Any returns that reach us outside of the 30-day window are not eligible for refund, and we will offer you an exchange or credit note instead. To return your order, you can request this online by logging in and going to Your Account page, then click Orders, and click the ‘Request a Return’ button on the order. Find out more here. If you do not have an online account, please click here to request a return.
Please Note: It is your responsibility to ensure that all returned goods reach Feetus so we can process your refund or replacement. It is therefore in your best interests to use a service such as Royal Mail’s Recorded 2nd Class to ensure the order is tracked and signed for.
If you paid for a shipping service upon placing your order with us, if you return your order for refund, we do not issue a refund for this. We only refund products that have been returned (not courier/shipping/handling charges).
FAULTY OR DAMAGED GOODS
IMPORTANT - To Avoid Delay & Costs
All faulty/damaged goods MUST be washed prior to return. Upon receiving your return, we forward this to Vibram. They are unable to inspect any goods that are not in clean condition. Failure to wash goods before returning them to us will either result in the goods being returned back to the customer (at the customer’s cost). Sorry for this inconvenience, but we cannot take responsibility for washing returned goods.
If you have received a gift and are not fully satisfied, please contact us and we will arrange a credit note or replacement item. We can only issue refunds with authority from the original customer.
Returns Terms and Conditions
IMPORTANT: Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. We strongly recommend that you DO NOT use any products outside or remove tags until you are 100% sure you are keeping the item.
IMPORTANT: Original packaging must be returned in saleable condition. We regret that we cannot accept goods where the original packaging that has been defaced, destroyed, or written on. Please see below for more information.
All returns must be accompanied by a completed returns form. Failure to do this delays the returns process. If you do not have a returns form, simply send in your returned goods with a slip of paper detailing your name, order number, postcode, and contact details.
We will refund you to your original payment method.
We make no charge for returns.
PACKAGING: Please be aware that if you’re returning goods back to us, the packaging need to be included, and in its original condition. If the packaging is damaged, lost, or not included, we are then unable to re-sell this item at original value. If you return an item where the packaging is either lost, not included, or damaged; we reserve the right to charge you £20.
We reserve the right to refuse refund/exchange on items that are returned back to us in condition regarded as not fit for sale (i.e. New, with tags). In such circumstances, we try to be as flexible as possible, and will either contact you regarding a possible solution, or will return the goods back to you at your own expense.
Cancelling an Order
If you want to cancel or amend an order before we have despatched it please contact us immediately.
Please note that we pride ourselves on getting your order picked and despatched as quickly as possible. This often means there is only a small window to cancel your order.
Although we will try our best to assist you we cannot guarantee we will be able to cancel your order in time.
Orders that have already been processed cannot be cancelled; they must be returned to Feetus.
Once your order has been cancelled you will receive a confirmation email. Orders that have been paid at checkout will be automatically refunded. Once an order has been cancelled it cannot be reactivated, so if you change your mind, please place a new order in the usual way.