Wow! What a year it has been! After watching more news than ever before, I think it is fair to say that the word of the year was definitely … unprecedented. There was another one I remember hearing a lot, began with C? Can’t remember though, let us just try and forget that one.
I just wanted to put a quick blog post on here to say a very, very sincere thank you, to each and every customer that supported us this year. We could not have gotten through this without you, and I genuinely hope that we helped you enjoy your once a day exercise allowance! Whether it was your first pair of Vibrams, or your 50th pair of Injinjis, your custom, as always, was very much appreciated.
We did have some hiccups during the year (not the drinking too much type of hiccups 😉 ) but those caused by a multitude of things, from delayed shipments from manufacturers, to extended delivery times due to shorter working hours. We made it through the year in the end, and looking forward to what 2021 can bring, eventually.
In the meantime, I hope everyone keeps safe, enjoy some time with your loved ones, and just as importantly, keep running!
So many people are using tech to track and monitor their running progress, even more so during the national lockdowns. One of the most popular running apps, that you can use on your phone or smart watch, is Strava!
If you use Strava, make sure to join our Barefoot & Minimalist running club! We are trying to bring together runners from around the world that either run barefoot, or use one of many barefoot/minimalist running shoes such as Vibram FiveFingers, Xero, Merrell, Altra and more. Even if you don’t, or haven’t taken the plunge into the minimalist shoe yet, join the club and ask the community questions, share tips and advice, or just be ultra competitive and be top of the club!
I have certainly used Strava more and more recently, and now the old bike has been dusted off, I have been using it to track my rides as well as hikes!
So, get involved! Click the link below or search ‘Feetus’ in the club search on Strava, or click the image below.
I just wanted to let everybody know that we are now back to normal service, operating and sending out orders 5 days a week.
We have had to make some changes to the Feetus office to ensure everything is done safely, and this means that only 1 person is allowed in the office at once. This may lead to a slight delay here and there, but I am aiming to have everything running as smooth as possible.
This also means that unfortunately, for now, we will only be sending orders out, and will be unable to accommodate any click and collect or office visits for our customers.
Hello and welcome back to the Feetus blog. You may be wondering what Feetus has been up to, as we’ve been fairly quiet over the last year. Well as you may have seen on social media or a previous blog post we actually had a little fetus of our own , a baby girl born in November last year.
It was also last year that we had an extremely rough time with the launch of our new website. What was supposed to be quite a smooth transition turned out to be a six month plus ordeal of issue after issue with moving data across from the old site including customer data product data and the likes and it just turned out to be an extremely laborious task. However, we are now on the other side of it and I’m happy to say that the new website is up and running, fully functional and working better than ever. You’ll now find that you can use the website much more easily on mobile and tablet devices you can manage your account in a lot more detail, request returns online and it also allows us to manage your orders in a much more efficient way. So what started off being a very very drawn out process of launching a new website has finally ended up completed.
And as if that wasn’t enough and just because we don’t like to do things by halves, we have also moved premises no less than three times in the last roughly 12 to 18 months. We moved into a new unit which had an attempted break-in over Christmas of 2018 so we moved out of there immediately and moved back into where our offices were located temporarily. We then stayed there little longer than expected, then we moved again and for a third and final time to the premises where we are right now where we have combined our office and warehouse into one unit. We did this with the same mindset of relaunching the website in that it would vastly improve our efficiency in processing and managing orders.
Now this turbulent last year or so has not only had a huge impact on how we actually run the business but it’s also had a huge and very disappointing impact on the level and quality of service that we provide. Many, many of our customers will know that we hold ourselves to extremely high standards of customer service and with everything that’s gone on over the last year, we have seen those levels drop, which is for me the worst part of the whole situation and one that I can’t apologise enough for. We had a period between websites where orders disappeared into the cosmos and we were unable to access our old system to process these. I have tried to address this issue, but if anybody was affected by this, please do contact me on firstname.lastname@example.org so I can make it right!
Now we have the global pandemic that is the Corona Virus, but I think we’ll leave that for another blog post!
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